Vitaqual is committed to your privacy. This notice serves to help you better understand what information Vitaqual collects, how it uses that information, and with whom Vitaqual may share a limited portion of that information with. If you have questions or concerns regarding this policy, you should contact us.

Vitaqual knows that you value your personal information, and we protect your privacy as if it were our own. Vitaqual’s uses of your information is limited to the ways outlined in this notice, except as required by law and/or to comply with a judicial proceeding, court order, or legal process served on our website.

What kind of information about me does Vitaqual collect?

Vitaqual collects information about you in these ways:

Order information you give us: If you place an online order, our secure order form requests contact, billing, and financial information (such as your credit card numbers for purchases). Contact information from the order form (email address, name, billing and shipping address, and phone number) is used to send orders and information about our company to you.

Account information: If you choose to create a Vitaqual account, your login information is stored with any other information you associate with your account.

Non-personal information we receive automatically: Like most websites, Vitaqual utilizes cookies. Cookies are a mechanism to remember information about you when you navigate from one web page to another. Our website uses cookies to hold a user’s unique session identifiers, allowing us to serve correct information back to the user. Such information includes your shopping cart items, or whether you are logged in. Our website cookies do not hold any personally identifiable information. Vitaqual may use other similar technologies which allow us to collect non-personally identifiable information about your visit to help us better your experience.

How does Vitaqual use this information?

Vitaqual uses information collected in these ways:

Order processing and customer service: After placing an online order, your contact information including your email address will be used to get in touch with you should we have questions regarding your order or should we need to notify you of the status of your order. Your credit card information is transmitted securely to our third party processing provider in compliance with Payment Card Industry (PCI) standards.

Third-party service providers: Vitaqual works closely with other companies and individuals to facilitate transactions and better your experience. Examples of third-party service provider services include shipping orders and processing credit card payments. Any information that Vitaqual shares with a third-party service provider is done so safely, securely, and under a contractual relationship with that provider to protect your data.

What information can I access or modify?

If you are a registered customer, you may log into your account and view or modify the account information on file, including personally identifiable information, recent orders, payment settings, and shopping lists.

How does Vitaqual secure my information?

When you make an online purchase, our advanced security technology uses secure protocols to send your personal data to us, making it practically impossible for someone to intercept and extract that data. Any time we share your information with a third party consistent with this Privacy Policy, we utilize technological and contractual safeguards to keep your information safe.

While we are confident ordering online is safe and secure, if for any reason you cannot access the secure server or feel uncomfortable ordering online, please feel free to place your order with us by phone. As a general practice, it is important for you to protect against unauthorized access to your password and to your computer. If using a shared computer, be sure to log out of your account prior to leaving the computer.

Can I opt-out?

At any time you can adjust your communication preferences, including opting out of promotional mailings, from within your Vitaqual account. You also have the right to disable your account. To do so, you may call or email us.